Applied Research in Geographical Sciences

Applied Research in Geographical Sciences

The Ranking of municipal responsibilities importance and satisfaction in the citizens perspectives (Case study: Tehran Municipality-region 6)

Authors
leyla ghasemi 1
farveh rahmani 2
tahereh bayat 3
1 Governmental Management Department, Payame University of Iran
2 Tutor of Art and Architecture Department, Message University of Iran
3 Master of Geography and Urban Planning, Boroujerd Branch, Islamic Azad University, Iran
10.52547/jgs.22.64.229
Abstract
Humans in the course of urban development in order to conduct the affairs of the citizens have attempted to establish a municipal entity and the duties and responsibilities to municipalities are considered. municipal performance analysis can be the best way to ensure proper duties as mayor. this study aimed to evaluate the satisfaction level of citizens the function and importance of the services that municipalities offer is made. the research method is descriptive-analytical and data collection method based on the Library, and field documents (questionnaires, respectively). Spss software was used for data analysis. statistical methods used in this paper Methods of Correlation Kendall's t-test and Kruskal-Wallis test.the results indicate that the satisfaction of the citizens of the municipality varies according to their age. satisfaction of citizens less than 40 years of municipal performance is much lower than average. and satisfaction of citizens over 40 years, is mediocre. Citizens' satisfaction with the quality of service and how information is below, but the degree of satisfaction of the authorities, employers and employees, is moderate. Among development duties-technical, service and social-cultural municipalities of the perspective of citizens in the region, there are significant differences in terms of importance. In a manner that is most important tasks of municipal services.

Keywords
Ranking
Satisfaction
municipalities performance
Citizens
Tehran Municipality-region 6
22- Gutiérrez Rodriguez, P.; Vazquez Burguete, J.; Vaughan, R.; Edwards, J. (2009 ) The Services Transformation of Municipal towards Quality in the Public Sector, Spain
23- Hatri, Michel., Montalvo, D (2008) Citizen Satisfaction Survey, Report to the City of melborne, Australia
24- Islam, I., Akther, M., Uddin Hassan, (2009) Evaluation of municiplal services in selected wards of Dhaka City Corporation: citizen's perspective, Bangladesh
25- Safiek. Mokhlis, (2011), Municipal service quality and citizen satisfaction in bankoke , journal of public administration and governance, vol. 1, No.1
26- Stipak, brian, (1995), Citizen Satisfaction with urban services: potential Misuse as a performance Indicator, public Administration, vol 39
27- Zenker, Sebastian, Petersen, sbylle, andreas aholt (2009), Development and Implementation of theCitizen Satisfaction Index (CSI): Four Basic Factors of Citizens Satisfaction, Research Papers on Marketing and Retailing University of Hamburg , no 39.
28- Johns, Nick & Ray, Pine (2002), Consumer behavior in the citizens service industry» Journal of Hospitality Management, no.21, 119–134.
29- Mzini.Lb (2011): The relationship between accountability and customer satisfaction in Sedibeng District Municipality, South Africa, A Multinational Conference on Improving the Quality of Public Services,Moscow,Russia.
Orselli, E., Bayrakci, E. & Kahraman S. (2017). C Citizen satisfaction with municipal services: The case of Konya
municipality. Global Journal of Sociology: Current Issues. 7(1), 73-82.
Abdelkader Benmansour, N. (2019). Citizens and expatriates satisfaction with public services in Qatar–evidence from a survey. International Journal of Social Economics, 46(3), 326