1- Associate Professor, Department of Urban Planning, Faculty of Art and Architecture, University of Guilan, Rasht, Iran , salaripour@guilan.ac.ir
2- PhD student in Urban Planning, Faculty of Art and Architecture, University of Guilan, Rasht, Iran
2- PhD student in Urban Planning, Faculty of Art and Architecture, University of Guilan, Rasht, Iran
Abstract: (651 Views)
In today's world, due to the pervasiveness of the Internet and electronic information, one of the tasks of urban management is to improve the quality of life of citizens, their access, and the optimal use of urban electronic services. These services can help improve the geographical situation of the city due to reducing the need for physical movement of citizens, reducing
traffic and pollution and increasing access to services.
However, if the urban management fails to use and implement this type of service properly, there will be a negative attitude towards e-services for citizens. The purpose of this research is to evaluate the impact of urban management performance on the quality of life and the behavioral intention to use urban electronic services with an emphasis on citizen satisfaction in Mashhad metropolis. In this research, through library studies, literature review and previous researches, 67 indicators (items) have been extracted and categorized in the form of 19 components. After calculating the statistical sample size of the research through Cochran's formula, 478 questionnaires were distributed among the citizens of Mashhad. Finally, the components were evaluated using structural equation modeling with partial in Smart PLS3 software. Findings indicate that the citizens of Mashhad are moderately satisfied with the components and study subjects. The results obtained from structural equations show that The "Communications" component with a path coefficient of 0.87 affects the performance of urban management and the "Work facilitation" component with a path coefficient of 0.841 affects citizens' satisfaction with electronic services. The performance of urban management with a path coefficient of 0.717 affects the citizens' satisfaction with electronic services. Also, these two factors affect the quality of life with 0.58 and 0.252, respectively, and satisfaction with electronic services affects behavioral intention with 0.757. The urban management of Mashhad can pay attention to the results obtained from this research to achieve a city with desirable and satisfactory electronic services.
traffic and pollution and increasing access to services.
However, if the urban management fails to use and implement this type of service properly, there will be a negative attitude towards e-services for citizens. The purpose of this research is to evaluate the impact of urban management performance on the quality of life and the behavioral intention to use urban electronic services with an emphasis on citizen satisfaction in Mashhad metropolis. In this research, through library studies, literature review and previous researches, 67 indicators (items) have been extracted and categorized in the form of 19 components. After calculating the statistical sample size of the research through Cochran's formula, 478 questionnaires were distributed among the citizens of Mashhad. Finally, the components were evaluated using structural equation modeling with partial in Smart PLS3 software. Findings indicate that the citizens of Mashhad are moderately satisfied with the components and study subjects. The results obtained from structural equations show that The "Communications" component with a path coefficient of 0.87 affects the performance of urban management and the "Work facilitation" component with a path coefficient of 0.841 affects citizens' satisfaction with electronic services. The performance of urban management with a path coefficient of 0.717 affects the citizens' satisfaction with electronic services. Also, these two factors affect the quality of life with 0.58 and 0.252, respectively, and satisfaction with electronic services affects behavioral intention with 0.757. The urban management of Mashhad can pay attention to the results obtained from this research to achieve a city with desirable and satisfactory electronic services.
Keywords: Urban Management Performance, Citizens' Satisfaction with Electronic Services, Quality of Life, Behavioral Intention, Mashhad Metropolis
Type of Study: Research |
Subject:
Geography and Urban Planning
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This work is licensed under a Creative Commons — Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)